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QUESTIONS:
- Is a cover included in all the pool sets?
- Where can a cover be purchased when the retailer does not carry them or if a cover did not come with my pool package?
- Does Intex make Solar Blankets?
- Why are there holes in the cover? Does Intex distribute a cover without holes?
- Is the Intex pool cover a "Safety Cover"?
- Do Intex covers have the mesh screen in the middle?
- My cover doesn't fit. Do I have the wrong size? What do I do?
- Does Intex manufacture the bubbled cover?
- Is it possible to get a cover for the metal frame pools?
- Does Intex recommend other pool covers to be used with Intex above ground pools?
- Should the "bubbles" on the Solar Covers/Blankets be faced up or down?
ANSWERS:
- Is a cover included in all the pool sets?
It depends on what package was purchased. Be sure to read the retail box prior to purchasing.
- Where can a cover be purchased when the retailer does not carry them or if a cover did not come with my pool package?
Please call Consumer Service at (800) 234-6839 to place an order, or visit our website at www.intexstore.com. Click on "Intex Replacement Parts and Accessories" and click on whichever pool you own.
- Does Intex make Solar Blankets?
Yes. We distribute 10’, 12’, 15’, 18’ for both Easy-Set and round Metal Frame pools.
- Why are there holes in the cover? Does Intex distribute a cover without holes?
For safety reasons there are holes in the top cover. Plus, these small weep holes are also helpful in preventing rain or sprinkler water build up on top of the cover. No, all Intex pool covers have holes, except for the smaller family swim center pools.
- Is the Intex pool cover a "Safety Cover"?
No. The pool covers sold by Intex are debris covers.
- Do Intex covers have the mesh screen in the middle?
No. Instead of using mesh screen, all the Intex Above Ground Pool (Easy Set pool and Metal Frame pool) covers are designed with holes in the center and holes around the edges, except for family swim center pool covers.
- My cover doesn't fit. Do I have the wrong size? What do I do?
Sometimes it is easier to put the cover on with the help of another person. Hold the cover on one end, have another person walk around the pool pulling the cover over the inflatable ring (for Easy Set pools), or down the wall (for frame pools). You can also set the cover under the sun temporarily in order to promote stretching.
- Does Intex manufacture the bubbled cover?
No.
- Is it possible to get a cover for the metal frame pools?
Yes. Covers may be obtained for all metal frame pools. Some frame pool sets come with covers included.
- Does Intex recommend other pool covers to be used with Intex above ground pools?
No. Always use Intex debris pool cover with Intex AGP.
- The "bubbles" should be facing down with the "Intex" name or smooth side facing up.
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